This might capture what a chatbot does in essence, but is skewed to a user perspective.
To the users a chatbot is essentially a conversational tool, you ask it a question, it gives you an answer- all within a chat window.
In this post we will walk you through a more technical perspective on chat bots, illustrate the business case using an office meeting room booking system as an example, provide insight to the types of enterprise chatbots and how they can be used effectively, discuss the benefit to the business and point you in the right direction to begin writing your own enterprise chatbots.įollowing up on our earlier post about enterprise chatbots, we’re continuing our enterprise chatbot series to explore the different types of enterprise chatbots and highlight their value in a variety of use cases.īefore delving any further it’s important to define, concisely, what a chatbot is – there are varied definitions out there and depending on who you are or what you do this tends to differ.
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