The Utility Billing and Collections team works directly with Public Works team of Meter Technicians, our hardware and technology providers, surrounding towns, environmental services providers as well as residents and businesses to provide the highest level of customer service, accurate billing, and ease of collections. The Utility Billing and Collections unit of the Customer Service Department is a 4-person billing team that seeks to provide clear and accurate monthly bills, customer usage records and payment options, for the most important of services provided to those making Kannapolis their home. The City of Kannapolis offers water/sewer, stormwater and environmental, (garbage/recycling) as billable services to its residents and businesses. The Customer Service Call Center unit is dedicated to providing a high level of cooperative, knowledgeable, and personal service both at the city offices and at the customer sites. This team of Advocates is also the Customer Service Cashiering team, which collects, credits and posts customer utility payments from all 5 the acceptable methods of payment. The Customer Service Unit of the department is a 6-person team that facilitates the Customer Call Center, customer accounts and records, as well as facilitating our CARTology notifications and requests, Customer Connect and Invoice Cloudsystems.
This number reaches all the city’s automated systems as well as the City of Kannapolis Customer Service Advocates.
The Call Center was established as part of the 2020 Customer Service Initiative and is characterized by the new 70 phone number.
There are 12 full time staff between the 2 units, encompassing the Customer Service Center, and suite of offices.
The City of Kannapolis Customer Service Department operates as 2-unit entity, the Customer Service Call Center Unit and the Utility Billing and Collections Unit.
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